methods to repair ANAFI USA points

Subsequent up in our “Ask Drone Woman” sequence is about Parrot assist. If in case you have a query for Drone Woman, contact her right here.

Do know any strategy to contact Parrot? I’ve an ANAFI USA, and the opposite day I acquired a notification of a ahead digicam malfunction. As a result of the web system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “assist” from Parrot. I don’t have an issue sending it to a 3rd celebration however this factor was NOT low-cost, as . Any recommendations?

–Steve

Hello Steve,

Thanks a lot for the type phrases — and I hear you loud and clear. The ANAFI USA is a severe funding — and it’s tremendous irritating when one thing goes unsuitable, particularly with a mannequin that must be dependable sufficient for public security groups and industrial execs.

You’re not alone in your expertise — Parrot’s direct assist has gotten trickier to navigate lately, particularly for particular person customers. Since Parrot pivoted onerous towards enterprise and authorities prospects, they’ve streamlined their assist entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news should you’re an investor.

However it’s unhealthy information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or should you’re not tied to a large-volume account.

My advice for Parrot assist? Drone Nerds

My most popular accomplice for drone repairs additionally doubles up as a drone vendor that’s approved by most main drone corporations: Drone Nerds.

Drone Nerds has a stellar fame within the drone group for precisely this type of concern. Whether or not it’s a guaranty declare, components substitute or diagnostics on that “Ahead digicam malfunction,” Drone Nerds is mostly higher at offering assist for Parrot drones that particular person customers usually can’t get themselves straight from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going straight by way of Parrot. However should you can’t get in contact with Parrot, the fee may be well worth the problem. How a lot are you able to anticipate it to price? Drone Nerds advised me that repairs usually price about 30% to 50% of the value of shopping for the identical drone brand-new. 

And for what it’s price, Drone Nerds could be very simple to get in contact with by way of their web site or by way of cellphone at 786-708-7807 (they’re primarily based in Florida however deal with nationwide service).

Whenever you do contact them, be clear that it’s an ANAFI USA — not the buyer model — since assist protocols could differ.

Comfortable flying!
-Sally

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