By Shini Ashok, Ujjivan
Cross-posted from Ujjivan as a part of their on-going sequence on ladies leaders in monetary inclusion
Dr. Medha Purao Samant, is among the greatest identified figures within the areas of Monetary Inclusion. She has many accolades to her title, “Entrepreneurs Worldwide Award for the yr 2003”, “Girls Leaders in Microfinance”, by Indian College of Microfinance for Girls, “Adishakti puruskar” by the palms of Dr. Kiran Bedi. The latest being Microfinance India Award by Entry Help, within the class of Group Owned Microfinance Group of the Yr 2014, however for her clients and her staff, she is going to all the time be their ‘Medha Tai’.
Born to a household of social activists, Medha Tai was all the time inclined in the direction of the reason for ‘banking for the poor’. In the future she determined to formally finish a 12 yr outdated profession in a industrial financial institution and commit her life to the trigger. She together with 9 different ladies, who had been her first clients, wrote the story of Annapurna Pariwaar. In the present day Annapurna is a gaggle of 6 Non-Authorities organizations working in Mumbai and Pune for the city slum dwellers, with a imaginative and prescient of empowered ladies in a sustainable household.
Shini: What was your inspiration behind beginning the microfinance unit? Was it your dad and mom, each of whom had been broadly identified social activists? Or was it story of widespread ladies like Shavantabai & Laxmibai who impressed you? Or was it anything?
Dr. Samant: You realize, inspiration will not be a in the future factor. It doesn’t occur immediately. It’s a lengthy course of. It is determined by how you’re purchased up and likewise how your thought course of is formed alongside the best way. You develop a liking for one thing. You concentrate on it day in and time out, it turns into your ardour. Cash turns into not vital. You additionally want a consolation degree that this may be one thing you propose to do for the remainder of your life. It was the identical that occurred with me. I used to be working for a industrial financial institution for 12 years. I all the time knew that banks are usually not doing what they’re imagined to do. Within the latest years, Reserve Financial institution has been speaking about Monetary Inclusion, few years again the time period was Precedence sector lending, a lot earlier it was referred to as mass banking. It’s the standard wine in a brand new bottle. Each 10 years they package deal it in a different way. The ideology behind it stays the identical, to supply monetary providers to lots. Anyone who’s poor would additionally want the identical monetary providers such as you and me. They want loans for enterprise enlargement, financial savings service to save lots of their small financial savings. They want insurance coverage protection for well being, life, household, property they usually want pension. The poor even have many different wants which might be non-financial. All of our initiatives come out of that understanding that poor will want all these providers. This isn’t only a dry mortgage program the place I give a mortgage and also you repay it.
I come from a household with a robust social orientation; each my dad and mom are social activists. My husband too is from a social background. So I all the time had a really supportive surroundings round me. Most of our discussions at residence had been round these topics. That was one of many components, on the different finish; my banking job was additionally resulting in frustration. Not that I used to be personally sad. It was a really rewarding job, it paid me properly and at my designation I used to be entitled to many different advantages. However I all the time felt that we weren’t reaching out to the poor. Our clients had been properly educated elite folks, who may stroll in and dictate their phrases. The vegetable vendor simply throughout the road was nonetheless borrowing from the cash lender. Everybody may see that. I too noticed it however I additionally understood their actuality of life and tried to assist them. That was the one distinction.
Shini: Such as you mentioned you give up a profitable profession on the financial institution to pursue a social trigger; you took this determination barely in a few months. What was the impetus behind this brave step?
Dr. Samant: It was an easygoing life, it supplied utmost consolation. In the present day banking has additionally grow to be a really demanding area, however that was 23 years in the past, banking job was not all that demanding. Although, I had give up in a few months after the primary mortgage, however truly the choice making course of had began a lot earlier. The considered ‘Banking for the poor’ was all the time brewing in my coronary heart. I had additionally mentioned with my household about my determination to give up the banking job and commit entire of my life to the poor. Microfinance was nowhere within the see then. It was 23 or 25 years in the past.
It was by no means a sudden determination, for the exterior world it seemed like that, however in my thoughts I used to be all the time planning. For others it got here like, you simply began giving loans and in just a few months left the financial institution job. It wasn’t that, it was truly only a trial; it was a take a look at of group solidarity amongst these ladies. We initially began with a gaggle of 10, one dropped proper in the beginning; we needed to endure an preliminary set again. However fortunately the remainder of them continued and took the accountability for one another. After the set interval of fifty days, we had been assured of one another. I used to be assured sufficient that this mannequin will succeed. It was only a validation. The choice was already made a very long time again.
Shini: Folks challenged your thought course of at each step, whether or not it was doing microfinance or selecting a cooperative construction of operations, what was your supply of confidence?
Dr. Samant: [Sighs] Certainly one of my board member was like, ‘Ohh my God! what are you speaking’. It was a time when there was excessive tide of microfinance, everybody was speaking about NBFC, and Co-operative construction seemed very unwise. It was a time when Indian Abroad financial institution was prepared to speculate 5 crores with us and our portfolio was solely 3 crores. It may have been a NBFC three way partnership. It was then once I mentioned no to the three way partnership and strongly stood behind my determination of choosing a cooperative construction. I needed to persuade my board members which took me a variety of time.
One factor that helped me so much all through the best way was that I used to learn so much, I take advantage of to analysis so much, now my eyes don’t allow me for voracious studying, however 10-20 years in the past, I learn so much. I learn in regards to the RBI tips, I examine cooperative legal guidelines, I additionally learn many a issues in regards to the NBFC construction and what had been the loopholes and so on. I learnt from my father, to review all the pieces, all the professionals and cons of any determination earlier than leaping into it. My mom has the center of an activist; she first listens to her coronary heart after which her thoughts. I believe I’ve obtained the qualities from each my dad and mom. A few of my choices look very fast, however I might have deeply studied and researched properly. I knew NBFC mannequin had flaws. NBFC couldn’t generate cash from poor folks’s personal funds, so that you lose out on a possibility to gather that small thrift and pool up a fund. NBFC wouldn’t have a restoration clause and one other weak point was that NBFCs shall be perpetually borrowing from others. So these had been 3 flaws I rigorously considered and got here to a conclusion. I additionally consulted some very senior bankers from the sphere. My father’s buddies who deal with me like their very own daughter, subsequently, I additionally collected numerous skilled opinions. Like one of many ideas from Shiv Khera ‘leaders don’t do various things they only do issues in a different way‘. I’m not saying that I’m a really nice chief however I believe I’m a significantly good group chief, and as a pacesetter you don’t suppose what the present development is, you consider what could be the most effective for all. As time progresses, the world realizes the influence of the choice and appreciates why that call was vital at that time of time. Each time I’ve taken a name of my coronary heart I’ve backed it up with thorough analysis and research. Fortunately all of the trustees, board members confirmed sufficient belief in me and allowed me to go forward with no matter I assumed was right.
Shini: Inform us the story of the magic cash.
Dr. Samant: Cash is cash. Good correct funding at correct time and at correct charge is what all people needs for. However the distinction within the case of the poor is that they don’t seem to be solely poor they’re additionally illiterate. So for them it’s magic. There have been 9 ladies who borrowed from me. That was a fifty day cycle, all the pieces I might ask them, like ‘chalo group banayenge kya, after a one and a half yr lengthy dialogue they mentioned ‘chalo banate hai’ any they pulled up 10 ladies, one dropped out, now there have been 9 ladies. They mentioned okay now we are going to maintain one another tight. I needed to lend them on their very own phrases, however they had been solely uncovered to the mortgage patterns as of the native cash lender, Anna. So if I requested them how a lot mortgage would they want ‘mortgage kitna chahiye,’ they mentioned “1000 rupees that’s enough for us.” How will you repay? 25 rupees every day, as a result of Anna does it that approach. They had been by no means conscious of the curiosity they incurred in the entire cycle. I simply did it as an experiment. We had been carefully interacting on daily basis. It went on for 50 days and by the top of fifty days the quantity was 1250, the mortgage I gave them was 1000 rupees. Out of the 1250, I saved Rs.50. I mentioned it is a service cost. I didn’t even need to name it as curiosity. I defined to them how these 50 rupees every may assist us rent staff or different associated bills. And the financial savings of Rs.200 could be for them. It was then once they mentioned, it’s the similar quantity we paid to you for a similar 50 days as we paid to Anna then how do we’ve these 200 further, your cash is magical.
I defined to them. ‘That is our cash, it’s a must to protect it. It’s our capital.’ For me these phrases had been magical. If you say it’s mine folks wouldn’t have possession, while you say it’s ours anyone and all people would shield it. There on, each time they included a brand new borrower or member, they’d clarify to the brand new member all the pieces, issues such as you can not skip installment, that is our cash, and in the event you don’t pay we are going to sit in entrance of your own home. It was easy arithmetic. 50 rupees will not be a small quantity in the event you put apart that as a capital, a gaggle capital then you definitely construct on that. It was experiment. For them the cash was magical, for me it was the thought which was magical.
Shini: Such as you simply talked about, it has been outdated wine in a brand new bottle, whether or not it’s referred to as monetary inclusion or mass banking. Given the brand new reforms within the sector, what do you suppose how a lot of a task microfinance can accomplish?
Dr. Samant: MFIs have a really large position. Now most MFIs are turning into banks. Although I’ve not deeply studied the construction, nonetheless I really feel that in the event you flip right into a financial institution you may be doing restricted microfinance and three or 4 limitations shall be all the time pertinent.
- Banks have SLR and CRR situations to be met. So 40% of the funds will go in the direction of SLR and CRR, even when these limits are a bit of relaxed, it is going to nonetheless be round 35-40%. Nonetheless you’ll have solely 60%.
- Banks are usually not allowed to present unsecured finance. Solely 15% of the portfolio will be unsecured. Then Microfinance portfolio shall be restricted to fifteen%.
- There are additionally tax limitations
Subsequently, I really feel that any good MFI mustn’t flip right into a Financial institution. That is purely my private opinion, as a result of in the event that they flip right into a financial institution then you’ll transfer away from the purpose of monetary inclusion. At Annapurna, until this second it’s our determination that we don’t need to grow to be a financial institution. I don’t know tomorrow what new modifications may are available in however I’m certain we can accommodate these modifications and be capable to embody the society. Microfinance means finance for the poor. We should always not have our personal objectives. The banks or the cooperative banks can not attain out to the poor by the very construction. Good MFIs I believe will be good cooperative societies, so the construction by itself turns into extra conducive.
Shini: Annapurna facilitates its clients and different ladies within the society with some very fascinating awards like profitable entrepreneur, greatest mom and social achievement award, even the most effective father award. What’s the motive behind such awards?
Dr. Samant: You may always remember that we work with the very poor ladies, who’re by no means appreciated by their very own households and the close-knit society they dwell in. Who will have a look at her and say ‘Ohh!! My God she is an excellent mom’? Everyone seems to be busy with their very own every day struggles of life. And it’s a deep seated want of any human being that somebody ought to admire. Somebody ought to say ‘that you’re doing a extremely good job’, it provides them a way of satisfaction. And while you admire and felicitate just a few ladies in a crowd of 20000 ladies, you name them on the dais. They really feel a lot empowered and them, the others within the crowd are impressed and need to win it for themselves. Yearly, after the AGM, round 1000-2000 ladies need to come and shake my hand and contact me, simply have a look at me and say ‘tai we’re so happy with you’. Subsequent yr I’ll win that award. I believe that may be a very large emotional want that we tackle right here. Although we’ve a scholarship program the place we cowl single ladies, however there are such a lot of ladies who’re single who’re struggling, there are some whose hardships by no means recover from even after getting their daughters married. Typically, the husband would ill-treat the daughter or at instances there are instances of sudden deaths, these daughters return again residence. These moms should be appreciated. They really feel empowered.
Even males, in actual fact we’ve only a few males debtors. However even amongst them we’ve seen this class and it creates a big impact. Let me share an expertise. There was a male borrower, who was an auto rickshaw driver, his spouse suffered from psychological sickness after her third supply. She died after delivering the 4th child. He selected to not remarry. He confronted a variety of hardships, he was doing many a factor for his kids, however there have been additionally instances, when he additionally shouted at them, instances when he resorted to alcohol. However nonetheless we selected to present him that award; he was so overwhelmed that not solely did he cry on the stage. The identical very evening he referred to as the LSO and department supervisor spoke to them for half an hour and cried he repeatedly mentioned ‘thus far ever in my life nobody has ever advised me that you’re a good father. At instances, I knew that I used to be being a nasty father. I yelled at them. I knew they had been motherless, I really feel unhealthy for them however the place else would I take out my frustration. Mera seena chouguna ho gaya hai’.
We even have greatest entrepreneur award. They’re good examples of how one can grow to be entrepreneur. There may be additionally a variety of social accountability linked up with what they do. You’re additionally creating job alternatives for others. All our members have a look at them as their position fashions. We even have social awards for ladies who exit of their option to struggle in opposition to societal evils like dowry, inter-religion, inter-caste marriages, and remarriages – divorced or single mom. So these ladies are felicitated. Such instances are distinctive instances however they do exist within the society. We aren’t solely simply giving awards we’re additionally creating a worth system, encouraging inspiration. These small issues go a great distance in empowering folks. Giving solely loans will not be empowerment, it is just monetary empowerment however these actions assist social empowerment.
Shini: 99% of the workers in your group are ladies. A few of them have been related to the group with as a lot as 19-20 years, how do you handle to encourage them and preserve them so motivated?
Dr. Samant: I really feel that there’s a slight distinction between a ladies lead group and a male lead group. I contemplate Ilaben as my position mannequin. The group lead by her ‘SEWA’ can also be very related in these parameters. In a lady lead group you create an surroundings and tradition for ladies. It’s skilled, it’s promising, nonetheless it’s not that demanding, that their private life takes a again seat. There are two roles each lady has to play. One is the productive accountability and one is the reproductive accountability. A girl has to separate her life between these two obligations. Productive is the sphere out of residence, skilled satisfaction, however she additionally has to deal with her household. I believe I’ve created a conducive surroundings at Annapurna. We don’t rent MBAs, there are solely MSWs. They need to have knowledgeable life with a coronary heart for poor. She Introduces me to Syamala, who heads the day care venture, has been with the group for 13-14 years. The venture is her child. She is glad doing it. She has an possession feeling. Everyone seems to be glad doing what they’re doing they usually have a piece life steadiness. I deal with my members with a variety of respect and I believe that flows down. At Annapurna it’s a whole no no to shout at anybody or communicate indecently. Now we have a variety of dialogue and dialogue so everybody feels very accountable. Everybody has a set position communicated to them from the beginning. They’ve a 30 day planning. I all the time search opinions from my members, if we may do one thing this manner or that approach, then collectively we resolve what we need to do. My father all the time spoke to me in that approach. He all the time handled us with a variety of respect. He simply confirmed us the professionals or the cons of any determination and left the choice to us. That approach we had been all the time liable for our personal actions. It’s a persona trait of a person, however as they’ve been with me for lengthy, so they might have picked up issues on the best way. They’re all the time part of determination making. I believe these items may have saved them concerned.
Shini: Transparency is among the values that you’ve clearly communicated as an vital worth for a company or enterprise mannequin, what are the others in keeping with you?
Dr. Samant: Democracy. It’s on the core of all the pieces. Whether or not it’s your buyer or your worker or some other stakeholder. At Annapurna, every one has a vote, nobody can maintain a share price greater than 10000 rupees. Voting alternative stays the identical for anyone. I really feel although India has superficially accepted the democratic precept, however in our coronary heart we nonetheless like dictators, who inform us what to do. I used to be born and acquired up in a democratic environment and I really feel that given a alternative each human being will take a sensible determination and when you’ve got democratic rules at your coronary heart, that everybody is equal and everyone seems to be entitled to the identical respect. So these are on the very core of Annapurna. Everyone seems to be properly revered and nobody, regardless of their designation or expertise, is seemed down upon. I actually get upset if I hear something like that. I’ve all the time insisted that I can’t have a closed door cabin. My room will not be air-conditioned as a result of my LSOs are all working within the slum. Even at Annapurna, the primary workplace was in my home and we had an workplace below a tin roof and I used to take a seat below the tin roof. There may be openness, openness in accepting one another’s choices. In case your purpose is ready like I need to accomplish that a lot turnover, this a lot goal then the aim will get diluted. At Annapurna, there are benchmarks set for every LSO however they resolve their very own targets. These targets are additionally evolving. Subsequently Possession additionally turns into an vital worth.
Shini: Annapurna Pariwar has a holistic strategy catering to the wants of girls on the lowest strata of the society. There may be microfinance, there are Day care facilities, and there’s medical health insurance, financial savings, working ladies hostels, micro insurance coverage, and training scholarships. Are there any future plans?
Dr. Samant: I’ve no future plans, none of these items I had deliberate. That is as and when it got here forth. I don’t know if we’ve coated all of the wants, I do know that we’ve coated all of the wants expressed by our clients. Now we have coated most wants which had been doable. Among the wants had been additionally like, you are taking us to a pilgrimage. We mentioned we’ve given you adequate confidence now you may go forward and set up a gaggle of fifty. Now we have not addressed these wants that could possibly be addressed by them on their very own. Virtually talking, I’ve no plans for the long run. However I have no idea what want may come up of their conditions sooner or later. I solely know that I’ve created a conducive surroundings the place we hearken to our clients once they specific one thing. I settle for that this surroundings was institutionalized, techniques and construction, had been put in place by me, we did create channels of communication from high to backside. For members there are neighborhood conferences, neighborhood consultant conferences, AGM, Board Conferences the place there are buyer illustration. We harnessed the tradition of listening. We listened. We pay attention very rigorously. Even once they (clients) are usually not saying something, they’re saying one thing. Even your information and figures inform you {that a} explicit scheme that members are usually not appreciating or transferring away from. I actually have no idea what I or the group will do tomorrow. Like Mahatma Gandhi mentioned, “If I say one thing about any subject right now and the identical subject 4 years later, you must contemplate the latter one to be right.” I simply throw mild on issues; it’s not a plan for the long run. It’s what the purchasers say and what the info has to say. I don’t know what my members will say tomorrow. Whether it is doable, we’ve sufficient sources we are going to do it. I’m certain even after me I’ve created sufficient pool inside that they’ll proceed to hearken to the purchasers actively and take choices collectively in a democratic approach which can assist the poor.
Shini: Girls’s day across the nook, do you’ve gotten any message for the ladies?
Dr. Samant: To be trustworthy, Girls’s day has grow to be only a tokenism. I really feel very unhappy about it. I don’t really feel like celebrating it anymore. My mom began Annapurna within the yr which was celebrated as a world ladies’s yr on the ladies’s day. eighth March 1975. Many individuals don’t even know the background of Girls’s day. It began in USA, when a gaggle of girls working as tailors demanded equal rights, work hours and glued wage. Then it slowly percolated to Germany. However right now it has taken a distinct that means. Each day in society must be everybody’s day. Each day we should always take care of males, ladies, kids, senior residents, animals and surroundings. It’s a world the place everybody ought to peacefully coexist. All of us want one another and it’s also important for the ecosystem. There must be an egalitarian society the place everyone seems to be fortunately residing. I really feel that on daily basis, all twelve months, must be this manner. Although a lady is the central level and the connecting dot however everybody within the household must also be glad.
Put up Script from Jolly Zachariah, Chief Working Officer, West Area, Ujjivan
Regardless of 20 plus years of worldwide banking expertise I used to be a novice to Microfinance again in 2008. I used to be entrusted with the startup of the Ujjivan enterprise within the Western India. Samit e-introduced me to Dr. Medha Purao Samant, a broadly acclaimed livelihood practitioner and pioneer in bringing Microfinance to the slums of Mumbai and Pune. It’s been 7 years for the reason that first assembly with Dr. Medha Samant, for me a memorable one. Armed with many questions, and a way of uncertainty about what I had got down to obtain I visited the Annapurna workplace at Warje, Pune for my scheduled assembly. I couldn’t assume something in my effort to try to perceive as a lot as doable in regards to the buyer section Ujjivan was dedicated to serve. Personally, I knew little in regards to the section and even much less in regards to the challenges that I used to be prone to face on this endeavor I had dedicated myself to. Dr. Medha assiduously answered every of my questions and as an earnest scholar, I imbibed all of the information from her experiences, figuring out how invaluable every of her sharing was. She had me to talk together with her colleagues who shared their processes and experiences with me freely.
My subsequent assembly with Dr. Samant was once I was invited to talk with a gaggle of NGO MFI practitioners in Pune. Ujjivan at the moment had a small presence in Pune with just a few branches. It was enriching experiences for me to fulfill and have interaction a bunch of enthusiastic professionals dedicated to the reason for working for the underprivileged. It additionally was my first view to the range of thought amongst practitioners who served the underprivileged on what is likely to be the most effective different. My discussions with Dr Medha helped me admire that fixing a difficulty as giant as that of ‘poverty alleviation’ required many fashions to be explored concurrently. I’m in debt to Dr.Medha Samant for serving to me contextualize a few of my early ideas on a buyer section I had restricted insights on, and freely sharing from her many experiences.
