After 5 years in Vegas, Cisco Reside returns to sunny San Diego subsequent week. Even after attending 18 Cisco Reside occasions around the globe, I nonetheless get excited to see new faces, reconnect with previous buddies, and dive into the newest Cisco improvements. This 12 months is particular for me because it’s the primary in my new position, main Buyer Expertise (CX) for the Americas. I’m keen to attach with a distinct lens towards how we can assist our prospects and companions obtain their targets.
Cisco Reside showcases the facility of “One Cisco” – our capacity to combine the facility of networking, observability, collaboration, safety, Splunk, and companies into unparallelled outcomes for our prospects. With 22,000 Cisco Reside attendees, the power is electrical and the alternatives, countless. You gained’t need to miss it.
As with Cisco Reside final 12 months, AI in all its kinds continues to be a well timed and essential matter. In CX, we’re seeing an elevated demand for the agentic AI-led buyer expertise.
Study extra in Liz Centoni’s weblog “Agentic AI Poised to Deal with 68% of Buyer Service and Assist Interactions by 2028.” When you’re up to the mark on the analysis report, put together for all that CX has deliberate for Cisco Reside 2025 in James Turrell’s most up-to-date weblog. It’s an excellent have a look at how CX is built-in all through this 12 months’s occasion.
Cisco Reside CX Highlights
- Keynotes: Cisco Reside by no means disappoints on the subject of keynotes from inspiring leaders like Chuck Robbins, Jeetu Patel, and Liz Centoni, Chief Buyer Expertise Officer, who will share how Cisco CX is redefining buyer expertise with agentic AI.
- Middle Stage: Be a part of Carlos Pereira, Cisco Fellow and Chief Architect, and I on June 9 for “Accelerating Modernization and Execution Technique for AI”, to find approaches for integrating AI into enterprise methods.
- PSO classes: AI is a constant theme within the six Product or Technique Overview (PSO) classes, exploring sensible approaches to AI software, adoption, and assist.
- World of Options: Discover demos, lightning talks, AI Hub Periods, take part in our sweepstakes, and meet with CX consultants to find how CX is revolutionizing expertise deployment and adoption within the AI period.
- Buyer Achievement Awards: Be a part of us on June 11 as we have fun excellence in innovation and acknowledge a number of the exceptional achievements of our prospects, together with unveiling the 2025 CX Buyer Hero of the Yr!
Let’s join
From June 8 to 12, San Diego will probably be buzzing with action-packed classes, networking, and inspiration. Don’t miss the chance to say hiya and introduce your self in the event you’re on-site. See you there!
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